Client Services Senior, Product Owner

KAGR - Foxborough, MA
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Client Services

Client Services Senior Associate,

Product owner – KAGR

Full-time Position

The Client Services Senior Associate is responsible for execution of client-facing deliverables and supporting the ongoing enhancements of internal infrastructure. Through a strong knowledge of KAGR technologies, including the client portal, deliverables and data model, the Client Services Senior Associate will lead scrum team of data engineers and business analysts and work collaboratively with client lead and other internal constituents to drive results, achieve business impact, and inform KAGR Product Roadmap and Vision.

The Company

Kraft Analytics Group (KAGR) is a technology and services company comprised of a brilliant group of data-centric professionals focused on data management, advanced analytics and strategic consulting who are at the top of their game in the sports and entertainment industry.

The KAGR team offers over 20 years of expertise, and currently powers clients across the major US sports leagues and college athletics. Whether leveraging its proprietary technology platform or partnering with its consulting services team, KAGR helps organizations become data-driven and use analytics to grow the bottom line.

This environment is innovative, technically stimulating, fast-paced and exciting. From the inspirational leadership of CEO Jessica Gelman, to the basketball court conference room, to the office view that overlooks Gillette Stadium, everything about this culture is high-energy.

Duties and Responsibilities

  1. Product Ownership

    • Responsible for the on-time, at high-quality delivery and ongoing availability of the KAGR platform product
    • Provide account management with workstream scoping, project plans and timelines, and resource needs
    • Leverage agile framework and lead scrum team in execution of project plans

      • Lead sprint ceremonies, including scrum, refinement, sprint planning, and sprint retrospectives
      • Manage volume of planned work and completed work (velocity)
      • Provide functional guidance to team members
    • Gather feedback via retrospectives and implement learnings to continue to optimize processes/capacity
    • Manage the development backlog including clearly communicating level of effort, downstream dependencies, opportunity costs and internal/external impact to key stakeholders; prioritize the backlog to best achieve sprint goals
    • Interlock with Account Management on client communication, incoming requests, and priorities
    • Interlock with Development Leadership on resourcing, sprint strategy, and platform solutioning
    • Proactively proposes product enhancements/infrastructure enhancements to drive business impact for clients or increased efficiency
    • Emphasis on training & development for BA & Dev resources
  2. Operations

    • Drive development of operational framework to improve efficiency, create consistency across scrum teams, and reduce costs
    • Utilize Jira data to improve visibility into capacity and velocity and improve planning
    • Leverage best practices to refine procedures across the organization
    • Standardize documentation and emphasize critical importance of documenting processes
    • Support the onboarding and ongoing development of product owners and business analysts
  3. Business Analysis

    • Demonstrate strong understanding of data model; leverage SQL to query database to assess design implication, conduct preliminary discovery or support QA
    • Evaluate, identify and develop functional business requirements and specifications for clients. Translate business requirements into well-written use cases and product requirements
  4. Strategic Application of Data

    • Serve as a client portal subject matter expert to ensure the portal is optimized for customer success
    • Provide advice and best practices to account manager to enable clients to maximize benefits of KAGR relationship
    • Approach complex and ambiguous problems with a clarity; outlining questions seeking to answer and hypotheses to test
    • Synthesize findings, develop innovative solutions, and make strategic recommendations to enable clients to leverage and action those insights
    • Communicate effectively with internal stakeholders and lead\contribute to communications with client when applicable
  5. KAGR Product Development

    • Work cross-departmentally to contribute to KAGR’s product roadmap
    • Identify opportunities for new dashboards, data integrations or services to add value for clients
    • Translate client needs into use cases and business requirements for dashboard development
  6.  Special projects and assignments as business dictates
  7. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

Supervisory Responsibilities

  • This position has no supervisory responsibilities

Physical Demands

  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
  • The employee frequently is required to talk or hear
  • The employee is occasionally required to reach with hands and arms
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Skills and Qualifications

  • Ideal candidate must have 5-7 years of business analyst experience in a technology setting and a degree in computer science, information systems or related field
  • Proven track record in client services and technology delivery, as well as ability to build cross-functional relationships between engineering, business intelligence, data science, and business stakeholders
  • Experience using data to drive operational enhancements. Capable of implementing new procedures and driving adoption with team
  • SQL experience required. Preferred: Microsoft Office suite, particularly advanced PowerPoint and Excel.
  • Project management software such as JIRA/Confluence
  • Knowledge of relational database and design structure concepts
  • Outstanding organizational skills and keen attention to detail 
  • Strong written and verbal communication skills and excellent interpersonal skills
  • Must be team-oriented and coachable

Work Environment

  • The noise level in the work environment is usually moderate
  • Fast paced office environment
  • Ability to work nights and weekends as business dictates

Certificates, Licenses, Registrations

  • None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Data Engineer
Client Services
Product Manager

Perks of the Job

Health Benefits

Medical, Dental, Vision, Telehealth Services, Flexible Spending Accounts (FSA), Wellness Program, Health Club Reimbursement

Financial Benefits

Generous 401K with match, Employee Assistance Program (EAP), Life Insurance and AD&D

Paid Leave

Generous Paid Time Off (PTO), Paid Holidays, Bereavement Leave

Exceptional Others

Legit basketball hoop AND former Harvard Women’s Basketball Legend in office, ping pong, social events, philanthropic opportunities

Fan Discounts

Complimentary New England Revolution tickets, Gillette Stadium even ticketing, Patriots ProShop and Patriot Place discounts

Employee Discounts

Verizon Wireless, Bank of America programs, including home loans, Southern New Hampshire University Tuition, YMCA membership discounts


Interested?! Talk with a Recruiter to Setup an Interview

Still reading? This means you may actually be interested in this position. Why not talk it over with a recruiter? You’ll either walk away affirmed that this wasn’t the one that got away, or you will be one step closer to your new career home.

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