Revenue Account Manager

CareStack - Celebration, FL
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Revenue Account Manager – CARESTACK

Full-time Position – Celebration, FL
CareStack, an award-winning, cloud-based software offering Dental practitioners a complete, all-in-one solution to manage all functions of their dental practices, is adding multiple Revenue Account Managers to our growing team. Our Revenue Account Managers (RAMs) will be well-versed in all aspects of Revenue Cycle Management (RCM). In addition, they will be highly customer focused with exceptional relationship development skills, as our RAMs become trusted RCM advisors to our clients. You’ll be fully-onsite in the Revenue Cycle Services Department. Come join the CareStack team where #westartwithcare!

The Company

CareStack™ is a powerful SaaS based practice management system on the cloud for enterprise dental organizations. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve dental care, by combining dental practice management, patient engagement, practice marketing and data analytics. CareStack is rewriting the rules of what an intelligent solution should look like for healthcare management. CareStack is backed by major venture capital funds and industry leaders including Accel Partners, Fidelity, and Delta Dental. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense commitment to building healthcare solutions with a global impact. The Revenue Account Manager (RAM) supports the interaction of the organization’s Revenue Cycle product with the individual client and serves as a point of contact within the organization. Clients who purchase Revenue Cycle services are eligible to have a Revenue Account Manager who serves their practice. Our RAMs seek to enhance the service experience by providing guidance on how the practice can best utilize the CareStack software program. This service experience is based upon the financial outcomes of the client as well as other measures that occur within Revenue Cycle management. The Revenue Account Manager (RAM) provides regular feedback to the client on monthly Practice Roundup and/or Interim calls.

Duties & Responsibilities

  • Facilitates the onboarding of new practices, as needed, to acclimate those practices for success in using the CareStack software product
  • Serves as a key leader for onboarding meetings and checklist management
  • Facilitate and host monthly Practice Roundup and/or Interim calls where opportunities are present by showcasing the preferred method of DATA – OBSERVATIONS – RECOMMENDATIONS – GUIDANCE to their respective clients
  • Collate data, as needed, identifying opportunities for improvement, and make recommendations for improvement to enhance the client’s success
  • Serve as an advisor on transitioning process / process recommendations from clients to transactional teams wherever necessary
  • Track all customer escalations and present those to respective teams to bring closure to those cases
  • Review and audit customer escalations to identify an opportunity to prevent future escalations of the same or similar variety
  • Proctor and enable transactional teams to answer usual customer questions wherever possible
  • Work collaboratively on processes where transactional teams need assistance to close incidents and specific issues, assuring completeness and quality as outcomes
  • Remain committed to driving success for clients and encourage client personnel to close tasks that are critical to the success of the RCM function
  • Partnering with the organizations other work groups, oversee, identify and assist in the successful completion of all Revenue Cycle transaction sets for clients

Supervisory Responsibilities

  • No immediate direct reports

Skills & Qualifications

  • The ideal candidate will have strong knowledge of and substantial work experience in all aspect of Dental Revenue Cycle Management
  • Qualified applicants should demonstrate superior communication skills as well as the ability to interact effectively across a multi-disciplinary work group, exhibiting the ability to maintain composure, confidence and professionalism in all interactions and when interacting with individuals at all organizational levels
  • Minimum of three+ years’ Dental RCM / Billing process-focused experience required
  • Articulate, professional and possessing strong creative thinking and presentation skills
  • Proven ability to work collaboratively with all levels of management and staff as well as dentist/practice leadership both internally and externally
  • Strong aptitude for quantitative and qualitative analysis and ability to understand the business strategy, structure and link it to the transaction roadmap and deal drivers
  • Hands-on in defining objectives and producing deliverables in a fast-paced, nimble environment
  • Demonstrates ethical responsibility and integrity while exhibiting behaviors consistent with our Core Values

Work Environment

  • On-site role in our corporate HQ location in Celebration, FL. This is NOT a remote position. Our on-site culture in Revenue Cycle Services is integral to the swift ramp-up of all internal organizational functions to support the exponential increase in the scale of operations planned at CareStack in the coming years. This also means increased growth opportunities for all our team members.
  • Shift hours are Monday – Friday, 8AM – 5PM ET

Compensation

  • Position offers an hourly W2 Annual Salary between $50K and $65K
  • Compensation is commensurate with level of experience

Preferred Experience

  • Bachelor’s degree highly preferred
  • Strong understanding of dental practice operations

Prequalification Criteria

  • Successful completion of background check
  • Successful completion of drug screening
  • Completion of two [2] 50 minute online assessments

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Perks of the Job

Healthcare Coverage

Multiple healthcare plans available, Vision, Dental AD&D and Life insurance

Health Savings

Tax-free, employee-funded designed to supplement anticipated medical costs

Paid Time Off

Competitive Paid Time Off (PTO) plan, Paid Holidays and Sick Leave

Financial Benefits

Section 125 Flexible Spending Account, Dependent Care Account DCA, Health FSA

Working Advantage

Cost-Free Benefits Program providing employees access to thousands of discounts

Wellness Programs

Employee Assistance Program to enhance wellbeing and assist with work-life balance

Perks

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