Director of Operations

Bedi Dental Group - Sterling, MA
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Director of Operations –


Full-time Position – Sterling, MA

The Director of Operations (DOO) will drive Business Management Optimization and promote adoption of Operational Excellence to a fast-growing Dental Support Organization (DSO) supporting affiliated multi-specialty and specialty practices.

The Company

At Bedi Dental Group, our mission is to empower out patients to make the right choices for their overall health and wellness and to improve their lives by delivering the highest possible quality of care. As dedicated as we are to our patients, you will find that we are equally committed to the continued training and professional development of our employees.

We recognize that in every healthy organization there is a balance between the needs of dentists, their teams and their patients. At BDG, we strive to create a culture that is non-hierarchical in an environment that is both challenging and nurturing. Our Doctors and Team alike share the following qualities: Commitment to Human-centric Patient care, Dedication to personal and professional growth, Strong work ethic, Team-First attitude and (most importantly) a Sense of humor.

We are a fast-growing, patient-centric and values-driven practice of dental providers in the
Central MA and Burlington, VT areas. We’re in active growth mode, so, our culture is high-energy, but, our ultra-supportive team makes work feel a lot less like work. Come see why life is #BetterAtBedi!

Duties & Responsibilities

  • Inspire and facilitate a culture of comprehensive dentistry by implementing, and ensuring adoption of, effective Operations processes and best practices
  • Manage and oversee Day-to-Day operations, including employee and patient relations and monitoring operational goals
  • Review and assess worker productivity and revenue margins and ensure alignment with goals and projections
  • Build effective relationships across the organization and increase morale by promoting a cohesive team culture
  • Implement growth-focused directives
  • Fulfill the EOS Integrator role in the BDG leadership structure, which makes you the “glue” that holds everything together
  • Interpret P&L
  • Lead by example through accountability and embodying BDG core values
  • Create KPIs to drive, and measure, achievement of revenue goals
  • Collaborate with Marketing to create promotional programs focused on increasing patient growth and retention
  • Ensure successful execution of operational standards, including compliance with established company policies and procedures and adoption of new SOPs, as and when required
  • Demonstrate the ability to manage, and grow, a multi-specialty practice

Supervisory Responsibilities

  • Will have 4 to 6 Direct Reports with a career trajectory to COO

Skills & Qualifications

  • Strong Influencer and motivational Leader with exceptional problem-solving skills and proven success in multi-practice business management and development
  • Inclusive understanding of Dental industry terminology and 3-5 years of experience in Dental Operations practice management
  • Ideally, 5+ years of experience managing staff with 15+ members
  • Experience managing Dental organizations with multiple practice locations
  • Strong collaboration skills with a propensity for team building and a servant leader mentality
  • Curious and wired for continuous improvement and process optimization
  • Mastery of MS Office (Word, Excel and PowerPoint) with the ability to design and create spreadsheets, presentations and reporting documentation
  • High level of professional discretion and maturity

Work Environment

  • Travel to BDG locations will be required
  • Offices are within 1-2 hours from Sterling, MA. Reliable transportation is required.

Preferred Experience

  • Bachelor’s degree highly preferred
  • Minimum of 5 years’ experience in dental practice operations
  • Familiarity with EOS – Entrepreneurial Operating System

Certificates, Licenses, Registrations

  • None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Perks of the Job

Health Benefits

Group Medical Insurance Coverage

Financial Benefits

Generous 401K with matching employer contributions

Dental Benefits

Comprehensive In-house Dental Treatment Plan

Paid Leave

Generous Paid Time Off (PTO), Paid Holidays, Bereavement Leave, Sick Leave, Flex Days

RTN Member Program

Federal Credit Union Select Program, Savings, IRAs, Money Markets, Mortgages & Loans

Team Building Events

Employee Appreciation Spa Day, Super Fun Holiday Parties, Mystery Dinner Events, etc.


Interested?! Talk with a Recruiter to Setup an Interview

Still reading? This means you may actually be interested in this position. Why not talk it over with a recruiter? You’ll either walk away affirmed that this wasn’t the one that got away, or you will be one step closer to your new career home.