Help Desk Technician

Full-time Contract Position – Houston, TX

The Company

Entelligence is a professional services organization that partners with leading technology companies to deliver complex projects and scalable solutions. Since 1997, Entelligence has supported clients by providing skilled talent, operational excellence, and reliable technology services. We are a values-driven organization and a Great Place to Work® Certified company. #Entelligence

The Position

The Help Desk Technician provides day-to-day technical support to Entelligence employees across a distributed workforce. This role is responsible for resolving end-user issues, administering user access and devices, and supporting collaboration and productivity tools. The position requires strong troubleshooting skills, attention to detail, and the ability to manage multiple support requests in a fast-paced environment

Duties & Responsibilities

Respond to, diagnose, and resolve IT support tickets related to hardware, software, access, and connectivity, including Windows laptops, Apple MacBooks, and remote users across multiple time zones
Escalate complex issues when necessary and document troubleshooting steps, resolutions, and outcomes clearly
Administer Microsoft 365 users, licenses, email, and core services including Outlook, Teams, OneDrive, and SharePoint Online
Troubleshoot access, permissions, and basic security issues while supporting collaboration workflows and productivity tools such as Slack
Manage user identities and access through Microsoft Entra ID (Azure AD), Microsoft Intune, and OneLogin, including single sign-on troubleshooting
Support device enrollment, policy enforcement, compliance checks, and remote device actions such as wipe, lock, and reset
Provision, configure, and secure Windows and macOS devices, including application installation and security configuration
Support onboarding and offboarding activities such as account creation, access provisioning and removal, device handoff and recovery, and license reassignment
Monitor and support backup systems such as Barracuda Backup and assist with endpoint security checks and remediation
Follow established IT security, access control, and documentation standards to maintain compliance and data protection

Supervisory Responsibilities

No immediate direct reports

Skills & Qualifications

Three or more years of hands-on IT support experience in an internal IT or managed services environment
Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, and endpoint devices
Experience supporting Windows 10 and 11, macOS, IT ticketing systems, and employee onboarding and offboarding
Working knowledge of OneLogin, Slack, SharePoint Online, and backup solutions
Strong written and verbal communication skills with a professional, customer-focused approach
Ability to work independently, prioritize competing requests, and remain calm under pressure
High attention to detail, strong security awareness, and sound judgment in support scenarios

Preferred Experience

Experience supporting professional services, consulting, or staffing organizations
Familiarity with security best practices including MFA, least privilege, and endpoint compliance
Experience supporting remote or distributed workforces and documentation-driven environments

Work Environment

Hybrid role located in Houston Texas, 2-3 days onsite per week
This is a 3-month contract-to-hire

Compensation

Position offers an hourly W2 Rate between $40 - $50, with additional benefits

Certificates, Licenses, Registrations

None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.