IT Support Technician II

Full-time Contract Position – Englewood, CO (Onsite)

Our Client delivers customer-focused operations and best-of-breed integrations in the aerospace and defense sectors. Through leading-edge technologies and transformative solutions, it has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and one of America’s fastest-growing corporations. The Mission Solutions and Technologies (MST) team also provides affordable, turn-key command/control, communications, integrated ISR, force protection, and security solutions worldwide. #InnovatingBeyondLimits

The Company

Our Client’s mission is to stay ahead of the curve, developing solutions today to tackle the challenges of tomorrow. With over 60 years of leadership, they have driven transformative change in the aerospace and defense industry. Their innovative solutions provide connected protection through advanced command, control, and communications platforms, along with capabilities in ISR, cyber, electromagnetic spectrum management, and more, ensuring national security across multiple domains. Dedicated to expanding the industrial base and delivering open architecture platforms, our client plays a crucial role in fostering competition, providing value, and accelerating innovation. Their ability to scale and commitment to open architecture set them apart in driving industry progress.

The Position

Our client is seeking a skilled and customer-focused IT Support Technician II to provide advanced desktop, hardware, and software support with a strong emphasis on executive-level service. In this role, you will deliver white glove technical support, troubleshoot and resolve complex IT issues, support conference room and meeting technologies, and ensure seamless day-to-day operations for end users.

The ideal candidate is a proactive problem-solver with strong communication skills, a commitment to customer satisfaction, and experience supporting hardware, software, networking, and peripheral technologies in a fast-paced professional environment.

Duties & Responsibilities

Provide Tier II IT support for employees with a strong focus on executive-level support and white glove service
Troubleshoot, install, configure, service, and repair computer hardware, software, and peripheral equipment
Support conference rooms, AV equipment, and executive-level meetings to ensure seamless operations
Diagnose and resolve issues related to computers, printers, network connectivity, drivers, software, AI technologies, and desk-side peripherals
Investigate employee information, network, and communication technology needs and recommend appropriate hardware and software solutions
Deliver exceptional customer service while maintaining timely issue resolution and user satisfaction
Collaborate with team members to share knowledge, best practices, and technical expertise
Translate user and business requirements into effective technical solutions
Maintain and support industry-standard IT systems, hardware, and software environments

Supervisory Responsibilities

No immediate direct reports

Skills & Qualifications

Strong customer/solution ownership mindset with a commitment to service excellence
Experience providing executive support and white glove IT service
Excellent troubleshooting skills across hardware, software, networking, printers, drivers, and peripherals
Strong written and verbal communication skills
Ability to understand user and business needs and translate them into technical solutions
Knowledge of current IT technical standards and desktop support technologies
Strong customer care philosophy focused on high levels of user satisfaction
Team-oriented mindset with the ability to collaborate and share knowledge effectively
Experience supporting conference room technology and executive meetings
Associate’s degree in a related field and 2+ years of relevant IT support experience, or equivalent combination of education and experience

Preferred Experience

Experience supporting executive leadership in a fast-paced corporate environment
Familiarity with AI technologies and related troubleshooting/support practices
Advanced knowledge of desk-side support tools and enterprise IT environments
Experience recommending and implementing hardware/software solutions based on business needs
Ability to manage multiple priorities while maintaining a high level of professionalism and discretion
Strong problem-solving and analytical skills with attention to detail
Experience working with industry-standard IT service and support practices

Work Environment

Onsite position located in Englewood, Colorado
This is a 1-year contract position

Compensation

Position offers an hourly W2 Rate between $25 - $30, with additional benefits

Requirements

Because this client is a Federal Government Contractor performing services for the DoD, US Air Force, NASA and others, they do require US, Non-Dual Citizenship

Certificates, Licenses, Registrations

None required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.