Our Client is a highly innovative, fast-growing, mission-driven population health management company that supports value-based care initiatives. Their objective is simple: improve health outcomes and reduce the total cost of care. At Brilliant Care, they strive to proactively identify at-risk hypertensive, diabetic, and CHF patients and provide them with personalized access to a nurse care manager who works as an extension to the provider. Using high-touch care coordination and advanced remote technologies, Brilliant Care improves patient compliance and medication adherence while reducing unnecessary ER and hospital visits. Essentially, they help improve outcomes substantially, without heavy lift or any out-of-pocket costs for healthcare organizations. #BrilliantCare

 

The Company

Brilliant Care is a leading provider of innovative healthcare solutions specializing in remote patient monitoring, chronic care management, and patient-centered care coordination. The company's mission is to empower patients and providers through technology-driven, compassionate care that improves health outcomes and enhances quality of life. With a team of dedicated healthcare professionals, Brilliant Care partners with medical practices across the country to deliver scalable, personalized support for individuals managing chronic conditions. At Brilliant Care, they are redefining how healthcare is delivered—smarter, faster, and more connected.

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The Position

This is a dedicated outbound enrollment position responsible for educating patients about referred or available services, addressing questions or concerns, and guiding patients through the enrollment process. The Patient Enrollment Specialist serves as the first point of contact for eligible patients and plays a critical role in the success of our care delivery programs.

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The ideal candidate possesses strong communication skills, a patient-focused approach, and a consultative sales mindset. Success in this role requires the ability to build trust quickly, clearly articulate program benefits, overcome patient hesitation, and motivate individuals to participate in programs designed to improve their health outcomes.

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Duties & Responsibilities

• Conduct outbound calls to eligible patients regarding referred or qualifying programs

• Educate patients on program benefits, eligibility requirements, and how participation supports their overall health and wellness

• Clearly explain program features, expectations, consent requirements, and enrollment documentation

• Address patient concerns, objections, or apprehensions with empathy, professionalism, and confidence

• Effectively communicate the value of participation while maintaining a patient-centered approach

• Guide patients through the enrollment process and ensure all required information is accurately collected and documented

• Coordinate with healthcare providers and internal care teams to support seamless onboarding

• Maintain accurate records within EHR and CRM systems

• Schedule follow-up appointments and facilitate communication between patients and care teams

• Meet enrollment performance goals while maintaining exceptional patient experience standards

• Protect patient privacy and comply with all HIPAA and organizational policies

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Supervisory Responsibilities

• No immediate direct reports

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Skills & Qualifications

• Previous experience in patient enrollment, patient access, healthcare customer service, care coordination, healthcare call centers, inside sales, benefits enrollment, or related patient-facing roles

• Demonstrated success in outbound calling, engagement, enrollment, or customer acquisition activities

• Strong interpersonal and relationship-building skills

• Excellent verbal communication skills with the ability to simplify complex healthcare concepts

• Comfortable handling objections and helping patients make informed enrollment decisions

• Ability to communicate with empathy, professionalism, and confidence across diverse patient populations

• Experience working within EHR, EMR, CRM, or other healthcare technology platforms preferred

• Strong organizational skills and ability to manage a high-volume workflow independently

• Ability to work effectively in a remote environment

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Work Environment

• Full-time position located in GA, MD, NY, PA, SC, TX, or VA – working 8-5pm EST.

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Compensation

• Position offers an hourly rate of $26-$28, with additional benefits

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Certificates, Licenses, Registrations

• None required ​​​​

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Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

 

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Perks of the Job

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Health Benefits

For full-time employees, Brilliant Care pays sixty (60%) percent of employee’s Health insurance premium

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Vision Benefits

For full-time employees, Brilliant Care pays sixty (60%) percent of employee’s Vision insurance premium

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Dental Benefits

For full-time employees, Brilliant Care pays sixty (60%) percent of employee’s Dental insurance premium

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Dynamic Team

You will be working with a small, but growing, highly sophisticated firm

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Paid Leave

Full-time employees receive twelve (12) Paid Time Off (PTO) Days, in addition to six (6) Paid National Holidays

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Dream Team

Every prospective employer says their culture is the best, our retention rates prove ours is​​