IT Support Technician IV

willough30
6 days ago
3 min read

Full-time Contract Position – Englewood, CO

Our client, a global leader in aerospace and national security, is driven by bold goals — advancing space exploration, safeguarding service members, and building the systems that unite the world. This role supports a vital business area focused on delivering affordable, turnkey command and control, communication, integrated ISR, force protection, and security solutions worldwide. Our client is dedicated to providing cutting-edge technologies and innovative solutions to address the nation’s most critical security challenges. #EngineeringTheFuture!

The Company Our Client’s mission is to stay ahead of the curve, developing solutions today to tackle the challenges of tomorrow. With over 60 years of leadership, they have driven transformative change in the aerospace and defense industry. Their innovative solutions provide connected protection through advanced command, control, and communications platforms, along with capabilities in ISR, cyber, electromagnetic spectrum management, and more, ensuring national security across multiple domains. Dedicated to expanding the industrial base and delivering open architecture platforms, our client plays a crucial role in fostering competition, providing value, and accelerating innovation. Their ability to scale and commitment to open architecture set them apart in driving industry progress.

The Position The IT Support Technician IV is a senior-level technical support specialist responsible for delivering advanced IT assistance across desktop, laptop, hardware, software, and network systems. This role involves troubleshooting and resolving complex technical issues, installing and maintaining computer equipment, and supporting end-users both remotely and on-site.

The technician will evaluate user needs and recommend effective technology solutions while ensuring the smooth daily operations of IT systems. Strong problem-solving skills, customer service excellence, and the ability to manage multiple technical tasks efficiently are essential. This role plays a critical part in maintaining system performance, improving IT infrastructure, and supporting the organization’s overall technological efficiency.

Duties & Responsibilities

Provide advanced technical support for computer systems, hardware, software, and network equipment
Install, configure, troubleshoot, and repair desktops, laptops, and peripheral devices
Diagnose and resolve complex technical issues related to operating systems and applications
Assist in network maintenance and performance monitoring
Recommend hardware and software solutions based on user needs and organizational requirements
Maintain accurate documentation of systems, incidents, and resolutions
Collaborate with cross-functional teams to support IT projects and upgrades
Provide excellent end-user support via phone, remote access, or in-person assistance
Ensure IT compliance with company policies, standards, and best practices
Frequently walk, sit, stand, climb stairs, and steps
Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity
Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors
Frequently requires hearing abilities to include discerning different tones and volumes
Occasionally lifting or carrying up to 50 lbs.

Supervisory Responsibilities

No immediate direct reports

Skills & Qualifications

Associate’s degree in a related field of study with 6 or more years of relevant experience
Higher education may substitute for relevant experience
Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
Team focused with the capacity for knowledge sharing and team leadership
Strong written and verbal communication skills with end users and leadership
Drive to maintain current knowledge of industry trends and potential impact on the business
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate them into technical solutions
Ability to manage small IT projects
In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA, Video Teleconference (VTC), and other related peripherals
Comprehensive troubleshooting skills of industry-standard hardware and software products/services

Work Environment

On-site position located in Englewood, Colorado

Compensation

Position offers an hourly W2 Rate between $32-$38, with additional benefits

Certificates, Licenses, Registrations

None required

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.